User Data Deletion Instructions
Last updated: April 20, 2025
OpenWay: Network & Security gives you full control over your personal data. This page explains what data we hold about you, how to request its deletion, and what to expect once we receive your request. For the broader picture of how we handle data, please review our Privacy Policy.
1. What We Store
Per our no-logs policy, we store only the minimum data required to provide the Service:
| Category | Examples | Deleted on request |
|---|---|---|
| Account | Email, hashed password | Yes |
| Subscription | Apphud subscription state, purchase receipts | Yes |
| Usage metrics | Connection timestamps, data transfer volume, server location chosen | Yes |
| Marketing attribution | AppsFlyer / Meta SDK install & event identifiers | Yes |
| Crash reports | Anonymous device + crash logs (Firebase Crashlytics) | Yes (anonymized after 90 days regardless) |
| Browsing / DNS / traffic | — | Not stored at all |
2. How to Request Deletion
Option A — In the App
- Open the OpenWay: Network & Security app on your iOS device.
- Go to Settings → Account.
- Tap Delete Account and confirm.
- You will receive an email confirming that the request was received.
Option B — By Email
- Send an email to [email protected].
- Use the subject line:
Account deletion request. - Send from the email address registered with your OpenWay: Network & Security account, or include enough information for us to identify the account (registered email + approximate date of registration).
- You may optionally specify which categories you want deleted; otherwise we delete everything listed in Section 1.
Option C — Facebook Login Removal
If you signed in via Facebook, you may also remove the OpenWay: Network & Security app from your Facebook account:
- Open facebook.com/settings → Apps and Websites.
- Find OpenWay: Network & Security in the list of active apps.
- Click Remove and confirm.
Facebook will notify us, and we will delete the data associated with your Facebook ID. To also delete your OpenWay: Network & Security account itself, follow Option A or B above.
3. What Happens After You Submit a Request
- We acknowledge your request via email within 5 business days.
- We verify ownership of the account (we may ask for confirmation from the registered email).
- Once verified, we delete or irreversibly anonymize your data within 30 calendar days.
- You will receive a final email confirming the deletion is complete.
4. What Cannot Be Deleted Immediately
Some data must be retained for a limited period to comply with legal, accounting, or fraud-prevention obligations:
- Apple App Store transaction records — retained by Apple, not by us. Refund or purchase history sits with Apple under their Terms.
- Tax / billing records — retained by us in anonymized form for the period required by tax law in our jurisdiction (typically up to 7 years).
- Aggregated, non-identifying analytics — counters and metrics that cannot be linked back to you remain in our analytics warehouse.
- Backups — already-deleted data may persist in encrypted backups for up to 90 days, after which backups are rotated and the data is permanently gone.
5. Third-Party Deletions
When you request deletion, we also propagate the request to third-party processors that received your data on our behalf:
- Apphud (subscription management) — subscription record removal.
- AppsFlyer (attribution) — install identifier removal via their Data Subject Access API.
- Meta SDK (advertising) — event-level deletion via Meta's deletion endpoint.
- Firebase (crash reporting / config) — user-scoped data removal via Firebase Admin SDK.
Some third-party data is processed in anonymized form from the start; in those cases, no separate deletion is required.
6. Reactivation
After deletion, your account cannot be restored. If you wish to use OpenWay: Network & Security again, you may register a new account at any time.
7. Contact
If you have any questions about this process or need help locating your account, contact us at [email protected]. We respond within 5 business days.